Fine Jewelry Counter Manager - Full Time

Belk•Evans, GA

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. The position calls for competitive drive and entrepreneurial confidence in a commission environment, and is hourly. The manager leads the fine jewelry team in customer service, sales, goal achievement, and execution of business initiatives. They develop product knowledge and selling skills, support associate learning, use clienteling tools and technology to deliver personalized omnichannel experiences, and help ensure accurate fulfillment. The role also oversees jewelry services and related processes, supports merchandising and inventory accuracy, and partners with store leaders on schedules and business priorities.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
Skills and experience to perform in the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions as a knowledgeable and trusted resource.
Enhance team selling skills by assisting with onboarding, initiating teaching opportunities, and supporting continued learning.
Connect with Fine Jewelry Associates and Sales Associates who support fine jewelry through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide personalized, seamless omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Suggest fine jewelry service plans and additional offerings to elevate customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards daily.
Align presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies to maximize associate and department productivity.
Adapt tactics and shift focus in response to changing circumstances and evolving business needs.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.