Fine Jewelry Counter Manager - Full Time

Belk•Simpsonville, SC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. This role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, trunk shows, and customer outreach initiatives. The position requires a competitive drive and entrepreneurial confidence to excel in a commission environment, and is hourly.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership, demonstrate accountability and initiative, and achieve store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Enhance selling skills by assisting with onboarding, creating teaching opportunities, and supporting associates’ continued learning.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance through team meetings and one-on-one touch bases.
Ensure associates understand available inventory and assortment, and use clienteling tools and technology to create personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Suggest fine jewelry service plans and additional offerings to elevate the customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, following vendor and company directives.
Partner with store leaders on schedules that align with business needs, traffic plans, and event strategies to maximize productivity.
Adapt to changing circumstances and shift tactics or focus as business needs evolve.
Lead shortage control and inventory accuracy in designated areas by following security protocols and completing price changes, product transfers, and damage processes on time.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.