Fine Jewelry Counter Manager - Full Time

Belk•Mooresville, NC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and demonstrating enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, trunk shows, and customer outreach initiatives. The position calls for a competitive drive and entrepreneurial confidence to excel in a commission environment and is hourly. The manager leads the fine jewelry team in customer service, sales, goal achievement, product knowledge, selling skills, and customer engagement. The role also supports associate onboarding and learning, clienteling and omnichannel service, store fulfillment, fine jewelry services and repairs, merchandising, scheduling coordination, shortage control, inventory accuracy, asset protection, and safety procedures.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in customer service, sales, goal achievement, promotions, special events, trunk shows, and customer outreach for the fine jewelry business.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that improve performance and customer service.
Develop personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings; encourage repeat client interactions.
Support associate onboarding and continued learning, and hold team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates understand available inventory and assortment; use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Suggest fine jewelry service plans and additional offerings; oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, following vendor and company directives.
Partner with store leaders on team schedules that address business needs, traffic plans, and event strategies; adapt tactics and focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.