Fine Jewelry Counter Manager - Full Time - Coastal Grand

Belk•Myrtle Beach, SC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. The manager brings a competitive drive and entrepreneurial confidence to excel in a commission environment. This is an hourly position.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Relevant skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, with the ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Develop team selling skills through onboarding, teaching opportunities, and support for continued associate learning.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience, and accurately and efficiently complete store fulfillment processes in designated areas.
Recommend fine jewelry service plans and additional offerings; oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, in alignment with vendor and company directives.
Partner with store leaders on schedules that align with business needs, traffic plans, and event strategies to maximize productivity.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and completing price changes, product transfers, and damage processes on time.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.