Fine Jewelry Sales Associate

Our client • Chandler, AZ

1d • Onsite

About The Position

The Fine Jewelry Sales Associate is a highly driven, client-focused sales professional who delivers an elevated, relationship-driven luxury experience while driving revenue. This hands-on role is suited to an experienced jewelry or luxury sales professional who can engage clients, build lasting relationships, close business, and manage client needs from the initial conversation through delivery and follow-up. The associate works in a busy, high-volume showroom and is expected to manage multiple priorities while taking ownership of the details of each client experience.

The role requires strong knowledge of diamonds, gemstones, fine jewelry, bridal, and custom design. The associate guides clients through personalized purchases and custom projects from concept through completion, manages related jobs and follow-up, and contributes to individual and team sales performance. The position also supports clienteling, events, showroom readiness, inventory and administrative tasks, and team collaboration. The work is primarily onsite in a fine jewelry retail environment, with potential offsite and after-hours business events. Compensation is $55,000–$70,000 plus tiered commission based on margin, with commission eligibility expected to begin after the initial 30-day onboarding period and quarterly incentive opportunities based on individual and team performance.

Requirements

• At least 3 years of fine jewelry, luxury jewelry, or comparable high-end luxury sales experience.
• Strong knowledge of fine jewelry, including diamonds, gemstones, precious metals, bridal, and luxury jewelry.
• Demonstrated success building client relationships, developing repeat and referral business, and achieving individual sales goals.
• Experience in a busy, high-volume, client-facing environment requiring the handling of multiple priorities.
• Strong professional communication skills across phone, email, text, and in-person client interactions.
• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, email communication, Microsoft Office, POS systems, and general computer use.
• Ability to stand, walk, bend, reach, and move throughout the sales floor and store during the workday.
• Ability to use a computer, phone, POS system, email, and standard office or retail equipment for extended periods.
• Ability to visually review jewelry, displays, client items, repair and custom details, documentation, and client information accurately.
• Ability to lift, carry, move, or arrange merchandise, displays, supplies, trays, or related materials weighing up to 25 lbs. occasionally.
• Ability to remain active and client-facing for extended periods during store hours, events, appointments, and high-traffic sales activity.
• Successful completion of a background check and drug screen.

Nice To Haves

• Experience with custom jewelry design and guiding clients through a custom project from discovery through completion.
• Extensive formal luxury jewelry training and strong sales performance; candidates may be considered if custom design experience can be developed through training.
• Graduated Gemologist (GG), GIA coursework, or other gemological training.
• Bachelor's degree.
• Experience with The Edge POS software.

Responsibilities

• Drive personal sales by providing a polished, personalized, high-touch client experience.
• Build and maintain a loyal client base through proactive outreach, follow-up, clienteling, referrals, and long-term relationship development.
• Assist clients with fine jewelry, bridal, diamonds, gemstones, repairs, redesigns, and custom jewelry, identifying opportunities to expand relationships and sales.
• Educate clients about diamonds, gemstones, precious metals, craftsmanship, jewelry features, value, care, and relevant trends.
• Meet and exceed individual sales goals while contributing to store and team performance.
• Guide clients through sales and negotiations, overcome objections, and close high-value sales.
• Handle service recovery, client questions and concerns, returns, and sensitive conversations professionally.
• Assist the Owner and teammates with high-value client interactions and complex sales as needed.
• Guide custom jewelry projects from discovery through completion, gathering design preferences, measurements, budgets, materials, stones, and desired outcomes.
• Translate client ideas into clear project details and coordinate with internal or off-site custom and design partners.
• Manage client jobs from start to finish, including custom projects, repairs, redesigns, appraisals, special orders, and other service needs.
• Track timelines, documentation, status updates, client communication, and follow-through to meet commitments.
• Proactively contact clients about repairs, payments, pickups, project updates, appointments, and other outstanding needs.
• Monitor showroom activity and step in to greet and assist clients, answer phones, support appointments, or help teammates as business needs shift.
• Manage multiple client conversations, jobs, calls, appointments, emails, leads, and sales priorities in a fast-paced environment.
• Maintain strong organization, time management, attention to detail, and follow-through across client commitments and sales activity.
• Manage calendars and appointments and communicate professionally by phone, email, text, and in person.
• Process sales accurately through the POS system and maintain accurate client, job, payment, and transaction information.
• Support opening and closing procedures and maintain a polished, organized, client-ready showroom and accurate product displays.
• Participate in offsite, after-hours, community, networking, Chamber, and client events as required to develop relationships and generate business.
• Represent the company professionally in the community and seek opportunities to develop new client relationships and referrals.
• Collaborate on in-store promotions, events, and client outreach initiatives.
• Support appropriate social media activity related to jewelry, store events, client milestones, and brand initiatives in accordance with company expectations.
• Stay informed about jewelry trends, product knowledge, competitive activity, and market developments.
• Maintain accurate client records and complete timely follow-up, including thank-you communication and other relationship-building touchpoints.
• Support customer appraisals, memo item returns, inventory pricing, product entry, and other sales-related administrative responsibilities as assigned.
• Maintain awareness of inventory, displays, client items, repairs, custom projects, and active jobs.
• Use The Edge POS system and Microsoft Office tools to support sales, client communication, job tracking, and operational follow-through.
• Contribute positive energy, urgency, professionalism, and accountability to the sales floor and broader team culture.
• Lead by example through personal selling, responsiveness, organization, and client care; support teammates while maintaining ownership of personal clients, sales goals, and active jobs.

Benefits

• Tiered commission opportunity based on margin, with eligibility expected to begin after the initial 30-day onboarding period.
• Quarterly incentive opportunities based on individual and team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED