Fine Jewelry Counter Manager - Full Time - Coastal Grand

Belk•Myrtle Beach, SC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and demonstrating enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, execute promotions and events, and conduct customer outreach. It requires competitive drive and entrepreneurial confidence to succeed in a commission environment. This is an hourly position. The manager leads fine jewelry sales and service, develops associate product knowledge and selling skills, supports personalized omnichannel experiences, and oversees jewelry services and counter presentation. The role also supports store fulfillment, scheduling, inventory accuracy, shortage control, asset protection, and safety. The manager adapts priorities to changing business needs and partners with store leaders to maximize team and department productivity.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to enhance selling skills.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide personalized, seamless omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Suggest fine jewelry service plans and additional offerings to enhance the customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards.
Align presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.