Fine Jewelry Counter Manager - Full Time

Belk•LaGrange, GA

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. The manager brings a competitive drive and entrepreneurial confidence to succeed in a commission environment. This is an hourly position. The manager leads the fine jewelry team in customer service, sales, goal achievement, product knowledge, and day-to-day execution. The role includes developing associates, building client relationships, supporting store fulfillment, overseeing fine jewelry services and operations, maintaining merchandising standards, coordinating staffing with store leaders, and promoting inventory accuracy, shortage control, asset protection, and safety.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and to lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Develop personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Build repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to improve selling skills.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry through team meetings and one-on-one touch bases to review goals and performance.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide a personalized, seamless omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Suggest fine jewelry service plans and additional offerings to elevate the customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards.
Align presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies to maximize productivity.
Adapt tactics and shift focus as business needs and circumstances change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.