Fine Jewelry Counter Manager - Full Time

Belk•LaGrange, GA

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. The position requires a competitive drive and entrepreneurial confidence to succeed in a commission environment and is hourly. The manager leads the fine jewelry team in delivering customer service, driving sales, meeting goals, and maintaining product knowledge and selling skills. The role also supports associate learning, clienteling and omnichannel experiences, store fulfillment, jewelry services, merchandising, scheduling, inventory accuracy, shortage control, asset protection, and safety. The manager partners with store leaders and adapts priorities to changing business needs.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Develop personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings; encourage repeat client interactions.
Support associate onboarding and learning, and connect with Fine Jewelry Associates and Sales Associates through team meetings and one-on-one touch bases to review goals and performance.
Ensure associates understand available inventory and assortment; use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Suggest fine jewelry service plans and additional offerings; oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, aligned with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies; adjust tactics as business needs evolve.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.