Fine Jewelry Counter Manager - Full Time

Belk•Gallatin, TN

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, trunk shows, and customer outreach. This hourly position requires a competitive drive and entrepreneurial confidence to excel in a commission environment. The manager leads the fine jewelry team in customer service, sales, goal achievement, product knowledge, clienteling, associate learning, merchandising, fulfillment, repairs, inventory accuracy, and asset protection. The role partners with store leaders to align staffing with business needs and adapts to changing circumstances and priorities.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding and continued learning through teaching opportunities and coaching selling skills.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance results.
Ensure associates understand available inventory and assortments.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Accurately and efficiently execute store fulfillment processes in designated areas.
Suggest fine jewelry service plans and additional offerings to elevate customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness while maintaining fine jewelry case-line standards and aligning presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities in response to changing business circumstances and needs.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely executing price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.