Financial Services Specialist/Teller - Algonquin Branch

MSU Federal Credit Union • Algonquin, IL

54d • Onsite

About The Position

The Financial Services Specialist delivers exceptional member service while driving sales and strengthening member relationships. The position combines accurate transaction processing and account opening with personalized financial guidance, member outreach, and sales of Credit Union products and services. It requires strong communication, relationship-building, and time-management skills, along with a commitment to risk mitigation, fraud prevention, and operational procedures.

As expertise grows, the role may expand to include business services, advanced member interactions requiring thorough financial analysis, training and service-improvement initiatives, and peer support when leadership is absent. The position is onsite at the Algonquin Rd. Branch in Illinois. It is scheduled for a standard 40-hour week during branch operating hours. Employees work Saturdays, with one Saturday off each month and a consistent weekday off to offset Saturday hours. Scheduled hours may change based on business needs and department growth. The role requires onsite presence for all scheduled shifts and may require support at other locations across the branch network.

The role has Financial Services Specialist I, Financial Services Specialist II, and Senior Financial Services Specialist responsibilities. Duties at higher levels include reviewing and deciding account applications, supporting specialty and commercial accounts, identifying trends and process improvements, strengthening fraud awareness, and training and mentoring team members.

Requirements

• High school diploma, GED, or equivalent.
• Availability to work during branch hours, including Saturdays; full-time schedules may be up to 40 hours per week and part-time schedules up to 29 hours per week.
• Ability to support other locations to meet needs across the branch network.
• Ability to be onsite at the assigned location for all scheduled shifts.
• Strong communication, relationship-building, and time-management skills.
• Commitment to risk mitigation, fraud prevention, and adherence to operational procedures.

Responsibilities

• Listen to members, identify stated and unstated financial needs, analyze their financial profiles, and recommend tailored products and services.
• Sell Credit Union products and services, provide personalized financial education, and work toward individual and departmental goals.
• Process member transactions accurately and efficiently according to Credit Union procedures, maintaining operational integrity in a fast-paced environment.
• Review transactions, applications, and account activity for fraud indicators; verify identity and intent as appropriate; and escalate concerns to the Fraud Department.
• Process business account transactions, assess members’ financial positions, and recommend products or refer members to business partners.
• Operate two cash drawers on two separate systems while maintaining accuracy and efficient service, and support others as needed.
• Promote Credit Union technology and guide members in using it.
• Participate in branch, organizational, and self-paced training to develop role competencies and prepare for future growth.
• Develop relationships with members, prospects, and new applicants through transaction interactions, onboarding, and outbound calling; identify and close deposit opportunities and refer loan and digital product opportunities.
• Represent the branch at community events to build relationships and grow the branch.
• Perform designated cross-departmental operational tasks to support efficiency, productivity, service, and growth.
• Review, process, and decide new account applications using risk mitigation tools and a consultative sales approach; recommend appropriate deposit, digital, and loan products.
• Support members through specialty account intake interviews, gather required documents, answer questions, and connect them with Deposit Operations.
• Review, process, and decide commercial business account applications, recommend and open appropriate products, or refer members to business partners.
• Demonstrate fraud prevention practices, communicate concerns, share insights, and promote fraud awareness among peers.
• Process safe deposit box applications and maintenance requests where applicable.
• Analyze member behavior and share emerging trends to inform decisions and improve member experience.
• Recommend process and procedure improvements to enhance efficiency and operational excellence.
• Identify team knowledge or performance gaps and collaborate with leadership to design and deliver targeted training and support.
• Recognize complex or emerging fraud patterns and collaborate with leadership to improve the team’s awareness and response.
• Use data-driven insights to initiate strategic discussions that improve member engagement and branch operations.
• Lead member service initiatives, develop team training, and drive continuous improvement.
• Coach and mentor branch team members in sales skills and meaningful product and service conversations.

Benefits

• Starting pay of $20 per hour, dependent on experience.
• 100% company-paid health, dental, vision, life, and long-term disability premiums.
• Up to 26 days of PTO within the first year, volunteer time off, and 11 paid holidays.
• 401(k) with company match.
• Tuition reimbursement.
• Up to 12 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED