Financial Service Specialist (Teller)

First Community Credit Union•Fargo, ND

13d

About The Position

First Community Credit Union (FCCU) is seeking a Financial Service Specialist (Teller) to provide personal, high-quality service to members and help meet their financial needs. The role involves welcoming members in person, by telephone, or by email; developing and nurturing member relationships; processing routine teller transactions; opening accounts; and using product knowledge to offer financial products and services. The specialist is expected to provide solutions-focused service, support member satisfaction, work toward goals, and represent FCCU positively to current and prospective members.

Requirements

High school diploma or GED.
Ability to operate a computer, telephone, and other office equipment.
Positive, competitive team-oriented attitude and willingness to learn and adapt to change.
Written and verbal communication ability.
Detail-oriented and able to work in a fast-paced member service environment.

Nice To Haves

Previous cash-handling experience is preferred.

Responsibilities

Provide professional, welcoming service to members in person, by telephone, and by email.
Develop and nurture relationships while serving members’ financial needs.
Efficiently process routine financial teller transactions for new and existing members.
Open new accounts.
Use product knowledge to cross-sell financial products and services that meet members’ current and future financial needs.
Provide engaging, personal service and identify solutions to members’ financial needs.
Represent FCCU positively to current and prospective members.