Bank Teller / Financial Services Representative

SmartBank•Knoxville, TN

10d•Onsite

About The Position

SmartBank is seeking a Bank Teller / Financial Services Representative to support clients and branch operations. The role provides friendly, prompt service, answers questions in person and by phone, directs clients to appropriate personnel, and maintains knowledge of SmartBank products and services while protecting client confidentiality. The representative performs a range of banking transactions and account-maintenance tasks, including deposits, withdrawals, cashier’s check sales, payments, ATM balancing, and balancing assigned cash and negotiable items. The position also supports branch opening and closing under dual-control procedures and follows bank policies and applicable regulations, including Bank Secrecy Act, anti-money-laundering, and security requirements. The role may require travel to other branches or to training sessions and meetings, and availability for the branch schedule, including Saturdays.

Requirements

High school diploma required.
Excellent customer service skills.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Cash-handling experience.
Strong math skills.
Strong written and oral communication skills.
Detail-oriented and able to function in a team environment.
Ability to maintain a positive attitude and a high level of integrity.
Ability to maintain regular and predictable attendance.
Willingness to accept new ideas and methods and be agreeable to change.
Ability to routinely stand, sit, bend, and stoop; occasionally lift or carry up to 40 pounds; and stand for long periods as needed.
Frequently and regularly perform movements using wrists, hands, and/or fingers.
Average, ordinary visual acuity necessary to prepare and inspect documents or products and operate machinery.
Ability to hear average or normal conversations and receive ordinary information.
Availability to work the branch office’s required schedule, including Saturdays.
May be required to travel to various branch locations and to training sessions or meetings.

Nice To Haves

Associate degree preferred.
Minimum one year of banking experience preferred.
Sales experience preferred.
Thorough knowledge of teller-drawer equipment, including PODs, recyclers, and traditional cash drawers, preferred.
Proficiency with Microsoft Windows applications (Word, Excel, and Outlook), typing, and ten-key preferred.

Responsibilities

Uphold SmartBank’s Core Values and Core Purpose and follow the SmartBank Way by Acting Smart, Looking Smart, and Being Smart.
Greet and acknowledge clients warmly and promptly, creating a positive client experience and directing clients to appropriate branch personnel or departments.
Assist clients in person and by telephone with questions or concerns.
Maintain thorough knowledge of SmartBank products and services and protect client confidentiality.
Assist with branch opening and closing procedures to accommodate dual control.
Accurately process deposits, withdrawals, cashier’s check sales, and sales of other inventory items according to bank policies and procedures.
Process payments for SmartBank loans, local utilities, and other services according to guidelines and procedures.
Process client account-maintenance requests, such as address changes and stop payments, in a timely manner.
Assist with ATM balancing.
Control and balance assigned cash drawers and negotiable items received or disbursed, maintaining an acceptable balancing record.
Take responsibility for achieving objectives and be accountable for results, actions, and decisions.
Follow SmartBank policies and applicable federal, state, and local banking and industry laws and regulations, including Bank Secrecy Act, anti-money-laundering, and bank security requirements.
Complete required paperwork to report discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager, or Security Officer.
Perform other duties as assigned.