Branch Services Representative (Teller)

University of Hawaii FCU•Honolulu, HI

1d•Onsite

About The Position

The Branch Services Representative is a high-member-contact role at the McCully Branch. The representative assists members by processing transactions accurately and promptly, completing service requests, maintaining regulatory records, and providing account-status information. The position also actively sells and cross-sells credit union products and services within established production program guidelines. The role is responsible for accurate handling of cash and negotiable instruments, end-of-day balancing, and processing check deposits through a Check 21 solution. Performance expectations include meeting service-level objectives, accurately processing requests, and maintaining efficient production levels to support the branch. The position works in an air-conditioned, smoke-free office setting. Business hours are Monday through Saturday and may change based on business needs; additional hours, weekends, and holidays may be required.

Requirements

High school diploma or GED.
One to two years of cash-handling and/or customer-service experience.
Excellent customer-service and interpersonal skills.
Mathematical skills, including the ability to perform basic arithmetic using a calculator.
Ability to work in a fast-paced environment and frequently convey detailed or important instructions accurately or quickly.
Excellent verbal and written communication skills.
Valid driver's license, clean driving abstract, and a vehicle for driving to a branch when scheduled.
Ability to follow detailed instructions and address problems involving variables.
Ability to write and compose sentences using normal word order, present and past tenses, and English vocabulary.
Ability to lift and carry up to 25 pounds.

Nice To Haves

Basic understanding of the MS Office Suite.

Responsibilities

Accurately and efficiently process transactions.
Accurately and efficiently perform member service requests.
Complete and file regulatory reports as required.
Accurately handle and maintain cash and negotiable instruments and complete end-of-day balancing.
Process check deposits through the Check 21 solution.
Cross-sell products and services to members.
Provide account-status information.
Meet service-level objectives and accurately process requests while maintaining efficient production levels.
Perform other duties as assigned.

Benefits

On-demand pay with early access to earned wages.
Medical insurance, including drug and vision coverage; the company pays 100% of employee self-coverage and provides a subsidy toward family coverage.
Dental insurance; the company pays 100% of employee self-coverage, with low-cost family coverage available.
Medical and dental plan premium waiver option.
401(k) retirement plan with employer match and non-elective contribution.
Eligible to earn 35 or more paid days off per year.
Vacation cash-out program.
Healthcare and dependent-care flexible spending accounts.
Company-paid employee group basic life insurance with AD&D.
Company-paid employee long-term disability insurance.
Voluntary accident recovery, critical illness and cancer, and hospital insurance.
Employee Assistance Program.
Employee loan discount.
Company subsidy of 50% for an adult monthly bus pass.
Cash reward employee referral program.
Workiversary cash reward and gifts.
Internal and external professional development opportunities.