Branch Services Representative - Part Time (Teller)

University of Hawaii FCU • Honolulu, HI

1d • Onsite

About The Position

The Branch Services Representative is a part-time, high-member-contact position at the McCully Branch. The role assists members by processing transactions accurately and promptly, complying with regulatory recordkeeping requirements, and providing account status information. The representative also actively sells and cross-sells credit union products and services within established production-program guidelines.

The position involves handling cash and negotiable instruments, balancing at the end of the day, processing check deposits through a Check 21 solution, completing required regulatory reports, and performing service requests. The role is expected to meet service-level objectives, process requests accurately, and maintain efficient production levels to support the branch. The work is in an air-conditioned, smoke-free office setting. Business hours are Monday through Saturday and may change; additional hours, weekends, and holidays may be required as business needs dictate.

Requirements

• High school diploma or GED.
• One to two years of cash-handling and/or customer-service experience.
• Excellent customer-service and interpersonal skills.
• Mathematical skills, including basic addition, subtraction, multiplication, and division using a calculator.
• Ability to work in a fast-paced environment and convey detailed or important instructions accurately or quickly.
• Excellent verbal and written communication skills.
• Valid driver’s license, clean driving abstract, and a vehicle to drive to a branch when scheduled.
• Ability to lift and carry up to 25 pounds.
• Ability to apply common-sense understanding to detailed instructions and problems involving variables.
• Basic understanding of the MS Office Suite is desired.

Responsibilities

• Process member transactions accurately and efficiently.
• Perform member service requests accurately and efficiently.
• Complete and file regulatory reports as required.
• Handle and maintain cash and negotiable instruments accurately and balance at the end of the day.
• Process check deposits through a Check 21 solution.
• Cross-sell credit union products and services to members.
• Furnish account status information.
• Perform other duties as assigned.
• Meet service-level objectives, including NPS.
• Maintain efficient production levels to support the branch.

Benefits

• On-demand pay with early access to earned wages through a financial wellness provider.
• 401(k) retirement plan with employer match and non-elective contribution.
• Employee loan discount.
• Employer subsidy of 50% for an adult monthly bus pass.
• Cash reward employee referral program.
• Workiversary cash reward and gifts.
• Internal and external professional development opportunities.
• Comprehensive benefits package and competitive pay.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED