Branch Services Representative - Part Time (Teller)

University of Hawaii FCU • Honolulu, HI

1d • $35,360 - $41,000 • Onsite

About The Position

The Branch Services Representative is a high-member-contact role at the McCully Branch. The position assists members by processing transactions accurately and in a timely manner, complying with regulatory recordkeeping requirements, actively selling and cross-selling credit union products and services within established production guidelines, and providing account statuses. The role is non-exempt and reports to the Member Relationship Supervisor.

The position requires a high school diploma or GED, one to two years of cash-handling and/or customer-service experience, strong customer-service, interpersonal, mathematical, and communication skills, and the ability to work in a fast-paced environment. A valid driver's license, clean driving abstract, and a vehicle are required for travel to a branch when scheduled. Work is performed in an air-conditioned, smoke-free office setting. Scheduled attendance needs may change with business needs, and the representative must be able to work additional hours, weekends, and holidays as needed.

Requirements

• High school diploma or GED.
• One to two years of cash-handling and/or customer-service experience.
• Excellent customer-service and interpersonal skills.
• Mathematical skills, including the ability to perform basic calculations using a calculator.
• Ability to work in a fast-paced environment and convey detailed or important instructions accurately or quickly.
• Excellent verbal and written communication skills.
• Valid driver's license, clean driving abstract, and a vehicle to drive to a branch when scheduled.
• Ability to lift and carry up to 25 pounds.
• Ability to follow detailed instructions, address problems involving variables, and read, prepare, and inspect documents or products.

Nice To Haves

• Basic understanding of the MS Office Suite.

Responsibilities

• Accurately and efficiently process transactions.
• Accurately and efficiently perform service requests.
• Complete and file regulatory reports as required.
• Accurately handle and maintain cash and negotiable instruments, including end-of-day balancing.
• Process check deposits through the Check 21 solution.
• Cross-sell products and services to members.
• Meet the strategic objective for service level (NPS), process requests accurately, and maintain efficient production levels to support the branch.
• Perform other duties as assigned.

Benefits

• On-demand pay with early access to earned wages through the company's financial wellness provider.
• 401(k) retirement plan with employer match and non-elective contribution.
• Employee loan discount.
• Company subsidy of 50% for an adult monthly bus pass.
• Cash reward employee referral program.
• Workiversary cash reward and gifts.
• Internal and external professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED