Financial Service Representative

Attain Finance • Nashville, TN

4d • $16 - $23 • Onsite

About The Position

The Financial Service Representative is responsible for delivering a positive customer experience by helping new and existing customers through the loan process and identifying financial products and services that meet their needs. The role combines customer service, consultative sales, inbound and outbound customer contact, and support for past-due accounts. The representative follows regulatory requirements and company policies while participating in hands-on training and one-on-one mentoring.

This is a full-time, onsite position at 176 Thompson Lane, Ste G3, Nashville, TN 37211. The regular schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons. The hourly pay range is $16.25 to $22.75; the offered rate depends on factors including location, skills, knowledge, competencies, and experience.

Requirements

• Genuine desire to help others and provide high-quality customer service.
• Confidence promoting products and services that meet customer needs.
• Excellent verbal and written communication skills and ability to build rapport quickly.
• Ability to think on one's feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative spirit and desire to contribute to team success.
• High school diploma or equivalent required.
• Customer service, sales, or consumer finance experience is preferred but not required; training is provided.

Nice To Haves

• College coursework or a degree.
• Experience in customer service, sales, or consumer finance.

Responsibilities

• Provide outstanding support to new and existing customers and guide them through the loan process.
• Use consultative sales techniques to educate customers about financial products and services and identify opportunities to upsell and cross-sell.
• Manage inbound calls and make proactive outbound calls to attract new business and promote offerings.
• Work with customers on past-due accounts, offer solutions, and seek resolution.
• Participate in hands-on training and one-on-one mentoring.
• Follow regulatory guidelines and company policies to protect customer information and company assets.

Benefits

• Paid Time Off.
• Medical, dental, vision, and other voluntary coverages, available to full-time employees starting day one.
• Participation in the company 401(k) program with company match, starting on the first of the month at least 30 days after hire.
• Employee Assistance Program.
• Emergency Relief Fund.
• Attain4All.
• Tuition reimbursement.
• Leadership Development Programs.
• Potential to earn through the Monthly Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED