Financial Service Representative

Attain Finance•Lexington, KY

11d•$16 - $23•Onsite

About The Position

Heights Finance, a member of the Attain Finance family, is hiring a Financial Service Representative to deliver customer service and help customers obtain financial solutions. The representative guides new and existing customers through the loan process, builds customer relationships, promotes relevant financial products and services, and supports resolution of past-due accounts. The position includes hands-on training and one-on-one mentoring, with opportunities to develop and grow within the company. This is a full-time, onsite position at 235 Southland Drive, Lexington, KY 40503. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons. The hourly range is $16.00–$22.50; the actual offer depends on factors including location, skills, knowledge, competencies, and experience. Full-time employees are eligible for paid time off, medical, dental, vision, and other voluntary coverages starting on day one. Employees may participate in the company 401(k) program with a company match beginning 30 days after hire, starting on the first of the month. Additional perks include an Employee Assistance Program, Emergency Relief Fund, Attain4ALL, tuition reimbursement, Leadership Development Programs, and potential earnings through a Monthly Bonus Program.

Requirements

Genuine desire to help others and provide excellent customer service.
Confidence promoting products and services that meet customer needs.
Excellent verbal and written communication skills and ability to build rapport quickly.
Ability to think on your feet and offer creative solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
Collaborative, team-oriented approach.
High school diploma or equivalent required.
Experience in customer service, sales, or consumer finance is preferred but not required.

Nice To Haves

College coursework or a degree.
Experience in customer service, sales, or consumer finance.

Responsibilities

Provide support to new and existing customers and guide them through the loan process.
Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
Manage inbound calls and make outbound calls to attract new business and promote offerings.
Work with customers on past-due accounts and help find solutions toward resolution.
Participate in hands-on training and one-on-one mentoring.
Follow regulatory guidelines and company policies to protect customer information and company assets.