Financial Service Representative
About The Position
Momentum Financial Services Group (formerly Money Mart Financial Services) is a North American financial services company and non-prime lender serving customers through the Money Mart brand, more than 400 retail locations, and digital channels. Its services include personal lending, payday and installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other financial solutions. The company emphasizes accessible, responsible service delivered with respect, transparency, and care. The Financial Service Representative contributes to store profitability by delivering customer service and sales, processing transactions accurately, and helping customers find solutions for their financial needs. The role also involves contacting customers with past-due balances, negotiating payment arrangements, completing documentation, and following safety, security, and compliance requirements. The posting describes this as a current position and highlights Money Mart’s commitment to responsible innovation, ethical and transparent use of data and technology, strong data governance, and safeguards that promote equity, reliability, and trust.
Requirements
- At least one year of financial services and sales experience.
- Passion for customer service.
- Previous cash-handling experience.
- High school diploma or equivalent.
- Sales-driven approach.
Nice To Haves
- Current First Aid and CPR certification.
Responsibilities
- Deliver results on store profitability goals.
- Provide a quality customer sales experience through efficient execution of customer transactions.
- Determine customers’ needs and provide solutions that satisfy those needs.
- Handle cash and accurately enter transactions into the system.
- Contact customers by phone regarding past-due balances and negotiate payment terms and schedules.
- Complete all documentation accurately.
- Follow safety, security, and compliance requirements.
Benefits
- Market-competitive pay.
- Monthly bonus potential based on operational success.
- Comprehensive medical and dental benefits.
- Competitive paid time off.
- Group retirement options.
- Education reimbursement program.
- Exclusive discounts and offers through Perkopolis.
- Free company services, including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
- Discounted foreign exchange and Koodo services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
