Financial Coordinator

Terra Fertility PLLC•Dedham, MA

2h•$30 - $40•Onsite

About The Position

Terra Fertility is seeking a compassionate, detail-oriented Financial Counselor to guide patients through the financial aspects of fertility treatment, providing clarity and support from initial consultation through care completion. The role supports transparent and accessible reproductive care by helping patients understand treatment costs, insurance coverage, deposits, payment options, and authorization outcomes. It is a non-exempt, 40-hour-per-week, on-site position in Dedham, Massachusetts initially, with a hybrid arrangement in the future. The hourly rate is $30–$40, depending on education, experience, and skill set.

Requirements

At least 3 years of experience in healthcare finance or billing.
Proficiency in medical terminology and medical practice.
Experience with Electronic Medical Records (EMR).
Strong proficiency in Microsoft Office, including Word, Excel, and Outlook.
Exceptional communication, organizational, and customer service skills.
Ability to simplify and explain complex financial concepts to patients.

Nice To Haves

Associate or bachelor’s degree preferred.
At least 1 year of experience in fertility or OBGYN financial coordination strongly preferred.
Proficiency in Spanish and/or Portuguese preferred but not required.

Responsibilities

Prepare treatment cost estimates and ensure signed patient agreements are received before treatment begins.
Meet with patients in person, by phone, through a patient portal, or via an online meeting platform to explain insurance coverage and required treatment deposits.
Educate patients about self-pay financial packages and financing options.
Check online insurance portals to verify that current coverage details match the billing system.
Document information in the EMR and medical billing system to support appropriate billing of services.
Review the treatment query daily to identify cases in progress and organize patient outreach.
Submit authorization requests electronically through insurance portals in a timely manner.
Discuss treatment authorization outcomes with the internal team and patients when appropriate.
Process credit card payments daily through the appropriate payment portal.
Review and analyze patient accounts and communicate accurate financial status to care teams before treatment starts.
Provide financial clearance for intended treatment once required deposits and any necessary authorizations are in place.
Ensure reimbursement is obtained for services provided to non-insured or under-insured patients.
Support patient requests for refunds or unused prepaid services and coordinate refunds with the AR Team.