Financial Coordinator

Smile Doctors • Suwanee, GA

6d

About The Position

Serenity Orthodontics is seeking a Financial Coordinator to perform financial, administrative, and insurance-related activities. The role involves communicating with patients about past-due balances, collecting payments, arranging payment plans, verifying insurance coverage, and clarifying financial resources available for patient care. The coordinator also supports clinic operations through administrative work, accurate documentation, insurance claims processing, and account maintenance.

Requirements

• High school diploma.
• At least one year of experience in billing, collections, or insurance processing.
• Basic knowledge of computers and standard office equipment.
• Basic knowledge of mathematical principles.
• Basic knowledge of insurance administration or processing.
• Intermediate knowledge of Microsoft Office applications, with proficiency in SharePoint and Excel.
• Customer service skills.
• Organization and time-management skills.
• Problem-solving skills.
• Ability to work in a fast-paced, agile, delivery-focused culture.

Nice To Haves

• Basic knowledge of current collection laws.

Responsibilities

• Communicate with patients regarding past-due accounts by phone, email, and text message.
• Coordinate with clinic team members to ensure payments are collected.
• Collect and process payments on past-due accounts.
• Arrange payment plans with patients as needed.
• Perform general office and administrative duties supporting the patient process.
• Process and document clinic forms accurately to comply with HIPAA and state law, including patient records, financial forms, and insurance contracts.
• Verify patient eligibility, submit insurance claims, and manage claims through funding.
• May reconcile cash balances and manage accounts receivable and payable, including making bank deposits.
• Adjust patient ledgers.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED