Financial Coordinator

AdventHealth•Orlando, FL

8d•Onsite

About The Position

The Financial Coordinator supports patients with financial assistance and payment arrangements and coordinates financial matters across hospital departments and external partners. The role gathers financial information, estimates procedure costs, prepares patient contracts, and processes and follows financial assistance cases. It also supports accurate account adjustments, audit readiness, financial committee reviews, and reconciliation with physician offices. The position serves as a liaison for specialized departments, service providers, physician offices, government agencies, and noninsured or underinsured patients. This is a full-time, onsite position in Orlando, Florida, with a day schedule of Monday through Thursday, 8:30 a.m. to 5:00 p.m., and Friday, 7:30 a.m. to 4:00 p.m. The pay range is $18.87–$30.19.

Requirements

High school graduate or equivalent.
At least 1 year of experience in a medical office setting and knowledge of financial assistance.
Technical knowledge of medical insurance billing through at least 1 year of experience, which may be obtained through professional training, college education, or on-the-job training.
Ability to serve as a hospital liaison for patients and families in the absence of a patient representative.
Ability to use discretion when discussing confidential personnel- or patient-related matters.
Ability to respond appropriately to changing hospital needs.
Typing speed of 20 net words per minute.
Self-motivated with the ability to think quickly.
Proficiency in basic math functions.
Ability to communicate professionally and effectively in English, verbally and in writing.
Proficiency with Microsoft Office products, including Excel, Word, and Outlook.
Proficient computer skills and intermediate knowledge of internet use.
Good customer service skills.
Knowledge of medical terminology, coding, CPT, and ICD-9 coding.

Nice To Haves

Certified Professional Coder (CPC) certification.
Radiation Oncology Certified Coder (ROCC) certification.

Responsibilities

Set payment arrangements with uninsured and underinsured patients and physicians’ offices, scheduling payments as required.
Ensure financial statements are scanned and patient accounts are adjusted accurately and promptly for state audits.
Review patient accounts proposed for transfer to a collection agency and make recommendations to leadership.
Maintain current knowledge of hospital contracts with service providers for specialty packages, foundations, programs, and funds.
Conduct monthly and quarterly reconciliations with physician offices and process refunds or collect additional charges.
Gather financial information by phone or direct interview, estimate procedure costs, and prepare patient contracts.
Coordinate with Pre-Access, Patient Access, Case Management, Insurance Reimbursement, and Rehab staff on discharge planning and financial assessments.
Maintain knowledge of Medicaid and county government programs, including the Medicaid Share of Cost process and bill tracking.
Ensure appropriate written communication for patient accounts presented for Finance Committee review.
Work on pending information for financial assistance determinations and seek resolution within assigned time frames.
Prepare, process, and follow cases for patients requesting financial assistance on hospital accounts.
Serve as a hospital liaison for specialized departments, service providers, physician offices, government agencies, and noninsured or underinsured patients.
Review daily, weekly, and monthly reports to determine whether intervention is needed.
Perform other duties as assigned.