Financial Center Associate (Teller) - Lancaster, PA

Mid Penn Bank - Millersburg Branch • Manheim Township, PA

1d

About The Position

Mid Penn Bank is seeking a full-time Financial Center Associate for its Lancaster, Pennsylvania financial center. The role supports the daily activities of a community bank while following corporate, regulatory, audit, and operational guidelines. The associate processes customer transactions, balances and maintains a cash drawer, keeps accurate records, and provides superior customer service. The position also promotes the bank’s products and services and directs customers to appropriate employees or departments for specialized financial services. The associate coordinates work with financial center colleagues and other departments and uses the organization’s Customer Relationship Management program to track customer sales and service activities.

Requirements

• High school diploma or equivalent.
• Moderate reading, writing, and grammar skills.
• Proficient analytical and mathematics skills.
• Proficient communication and interpersonal relations skills.
• Proficient eye-hand coordination.
• Ability to operate various office machines.
• Technical supervisory skills and sufficient skills to assist in training entry-level Financial Center Associates.
• Ability to sit, stand, walk, bend, stoop, reach with hands or arms, manipulate objects, and lift items weighing 50 pounds or less.
• Visual, auditory, and speaking skills.
• Valid driver’s license.
• Must be authorized to work in the United States without current or future work visa sponsorship by Mid Penn Bank.

Nice To Haves

• Previous cash handling experience.
• Previous customer service experience.

Responsibilities

• Conduct paying and receiving activities accurately within the organization’s Financial Center Guidelines.
• Operate and balance a cash drawer accurately and efficiently.
• Greet and serve customers in a friendly and courteous manner.
• Seek opportunities to deepen customer relationships through suggestive sales techniques and refer customers to appropriate service personnel.
• Coordinate work with financial center personnel and other departments to support the efficient flow of information.
• Maintain sufficient knowledge of products and services to refer customers for specialized financial services.
• Use the Customer Relationship Management program to track customer sales and service activities.
• Accept deposits for various account types.
• Cash checks within approved authority and operating policy.
• Sell official monetary instruments.
• Accept loan payments, safe deposit box rent, and other related payments.
• Process night deposits and mail deposits.
• Prepare and process daily work for remote capture.
• Provide safe deposit box services to customers as needed.
• Balance and/or service ATM machines as needed.
• Respond to inquiries from customers and company personnel within established time frames and policies.

Benefits

• Medical plans with prescription drug coverage.
• Flexible spending account.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) program with employer match.
• Employee stock purchase plan.
• Paid time off.
• Paid holidays.
• Disability insurance coverage.
• Parental leave.
• Employee assistance program.
• Tuition reimbursement.
• Mentorship programs.
• Individualized development and career counseling.
• Mid Penn University courses and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED