Financial Center Assistant Manager - Parkview Financial Center

Bank of America•Worcester, MA

16h•Onsite

About The Position

The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The role oversees functions such as efficient teller-line operations, day-to-day adherence to policies and procedures, and improvements to financial center performance. It ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, coaches employees, creates a strong client experience, carries out market-level initiatives, and engages employees in the business strategy. The position is based at the Parkview Financial Center in Worcester, Massachusetts, and is an in-office role. It is a 40-hour-per-week, first-shift position and requires weekend and/or extended-hours availability, potentially at another financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Show passion, commitment, and drive to deliver experiences that improve clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, while fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Oversee teller-line operations and day-to-day adherence to policies and procedures.
Ensure directives are implemented and lead the financial center when teammates are absent.