Financial Center Assistant Manager
About The Position
At Bank of America, the Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supports operational excellence, and helps ensure the center runs effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, creates a world-class client experience, carries out market-level initiatives, and engages employees in the business strategy. The role requires working weekends and/or extended hours as needed and may involve assignments at any financial center location within a reasonable distance. The posting states 5% travel. The schedule is first shift, 40 hours per week.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the best interest of the client.
- Collaborate effectively to get things done and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging with all clients.
- Learn and adapt to new information and technology platforms.
- Apply critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Oversee the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and assume leadership responsibility for the financial center when teammates are absent.
Benefits
- Affordable, competitive, and flexible benefits.
- Support for teammates’ physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
