Financial Center Assistant Manager

Bank of America•Hurst, TX

22h

About The Position

At Bank of America, the Financial Center Assistant Manager supports the company’s purpose of helping improve financial lives through client connections and Responsible Growth. The role helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center operates effectively and cohesively. The assistant manager oversees functions including efficient teller-line operations, adherence to policies and procedures, and improvement of financial center performance. The role also ensures that directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position focuses on delivering a world-class client experience, managing business results through management routines and coaching, and carrying out initiatives set by market leaders. Bank of America describes its workplace approach as centered on in-office collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results, acting in the best interest of the client.
Collaborate effectively, building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identify solutions based on client needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours; scheduling may include any financial center location within a reasonable distance.
High School Diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging clients, routing them appropriately, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support operational excellence and effective, cohesive financial center operations, including smooth teller-line functioning and adherence to policies and procedures.
Ensure directives are implemented and lead the financial center when teammates are absent.