Financial Center Assistant Manager - Chain Bridge Road Financial Center
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supports operational excellence, and ensures the center runs effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, fosters client retention, creates a world-class client experience, and drives operational excellence through employee engagement, coaching, and execution of business priorities. The position is based at the Chain Bridge Road Financial Center in McLean, Virginia. It is a first-shift role with 40 hours per week and may require work at another financial center within a reasonable distance.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results, acting in the best interest of the client.
- Collaborate effectively, getting things done while building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines, do what is right for clients and the bank, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Work weekends and/or extended hours as required, potentially at any financial center within a reasonable distance.
- High school diploma, GED, secondary school education, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of financial services industry products and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage clients, route them appropriately, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support the operational excellence of the financial center, including efficient teller-line functioning and day-to-day policy and procedure adherence.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligibility
- Access to paid time off
- Resources and support for employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
