Financial Center Assistant Manager - Wards Road Financial Center

Bank of America•Lynchburg, VA

1d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center operates effectively and cohesively. The role oversees functions such as smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and improvements to financial-center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, supports a world-class client experience, carries out market-level initiatives, and engages employees on business strategy and organizational priorities. The role requires working weekends and/or extended hours, and may involve scheduling at another financial center within a reasonable distance. This is a first-shift, 40-hour-per-week role based at the Wards Road Financial Center in Lynchburg, Virginia. The position is compensated with a base salary and is not incentive eligible.

Requirements

High School Diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
Collaborates effectively, building and nurturing strong relationships.
Demonstrates passion, commitment, and drive to improve clients' financial lives.
Identifies solutions based on client needs and resolves problems independently or involves others as needed.
Communicates effectively and confidently and is comfortable engaging with all clients.
Can learn and adapt to new information and technology platforms.
Applies critical-thinking and problem-solving skills to meet client needs.
Follows established processes and guidelines and complies with applicable laws and regulations.
Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Can interpret performance results, identify opportunities for success, and hold others accountable for results.
Able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial-services products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage clients, route them appropriately, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client-experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Support teller-line operations, daily policy and procedure adherence, and financial-center performance.
Ensure directives are implemented and lead the financial center when teammates are absent.