Relationship Banker - Wards Road Financial Center
About The Position
At Bank of America, the Relationship Banker helps clients make progress toward their financial goals while supporting the bank’s commitment to Responsible Growth. The role engages clients in the financial center lobby, educates them about and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Through in-depth conversations, the banker learns about clients’ financial and life priorities and connects them with solutions that meet their needs. The position also supports an inclusive, collaborative in-office culture and provides opportunities to learn, grow, and contribute to clients, teammates, communities, and shareholders. This is a 40-hour-per-week, first-shift role based at the Wards Road Financial Center in Lynchburg, Virginia. The employee must be able to work weekends and/or extended hours and may be scheduled at another financial center within a reasonable distance. Compensation is $25.00–$26.77 per hour, determined based on experience, education, and skill set. The role has base pay and is not incentive eligible. It is currently benefits eligible.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective and confident communication skills and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence educating clients on simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills to meet clients’ needs.
- Ability to follow established processes and guidelines and comply with applicable laws and regulations.
- Ability to manage time and capacity efficiently.
- Ability to focus on results while acting in the client’s best interest.
- Ability to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, and comply with applicable laws and regulations.
- Grow business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their financial goals.
Benefits
- Currently benefits eligible.
- Access to paid time off.
- Affordable, competitive, and flexible benefits supporting employees’ physical, emotional, and financial wellness.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
