Relationship Banker - Wards Road Financial Center

Bank of America•Lynchburg, VA

1d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by engaging clients in the financial center and connecting them with solutions that meet their financial goals. This role engages clients in the lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. It also involves having in-depth conversations with clients to understand their financial and life priorities. The role supports the bank’s risk culture and operational excellence, builds client relationships, and partners with experts in small business, lending, and investments. The position is based at the Wards Road Financial Center in Lynchburg, Virginia, is scheduled for 40 hours per week on first shift, and requires availability for weekends and/or extended hours. The employee may be scheduled at another financial center within a reasonable distance. This role is compensated with a base salary and is not incentive eligible. The posted pay range is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set. The role is benefits eligible.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively, get things done, and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to focus on results while acting in the client’s best interest.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Available to work 40 hours per week on first shift.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Build business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.