Financial Center Assistant Manager - Wards Road Financial Center
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The role oversees functions such as efficient teller-line operations, adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, creates a high-quality client experience, supports market-level initiatives, and engages employees in the business strategy. The role requires following established processes and guidelines, managing organizational priorities, and executing effectively in a fast-paced environment. It is based at the Wards Road Financial Center in Lynchburg, Virginia, with a first shift schedule of 40 hours per week. Weekend and/or extended-hours work may be required, including scheduling at another financial center within a reasonable distance.
Requirements
- High school diploma, GED, secondary school credential, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
- Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
- Effective and confident communication skills and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Strong critical-thinking and problem-solving skills to meet client needs.
- Ability to follow established processes and guidelines, do what is right for clients and the bank, and adhere to applicable laws and regulations.
- Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
- Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage clients, route them appropriately, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and ensure effective execution.
- Support operational excellence and effective, cohesive functioning of the financial center, including efficient teller-line operations and day-to-day policy and procedure adherence.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligibility
- Access to paid time off
- Resources and support for employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
