Credit Solutions Advisor - Chain Bridge Road

Bank of America • McLean, VA

1d • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor originates loans for clients with residential mortgage needs and serves as the primary lending specialist working full time within a financial center. The role delivers First Mortgage and HELOC lending products in person or by telephone, and may also provide Auto Loans, Credit Cards, and Core Banking products. It balances sales performance, operational risk, and client relationship care.

The advisor provides personalized borrowing and banking guidance, identifies solutions suited to clients’ financial needs, and manages mortgage applications and supporting documentation through the loan process. The position may involve residential mortgage loan origination and therefore requires SAFE Act registration, a required background check, and maintenance of good standing in the federal registry. The role is based at the Chain Bridge Road financial center in McLean, Virginia, with a first-shift schedule of 40 hours per week. Bank of America describes an in-office culture, while noting that role-specific responsibilities and business needs determine the appropriate flexibility.

Requirements

• High School Diploma, GED, secondary school, or equivalent.
• At least 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, show leadership, build trust and relationships, and/or self-source business, combined with a record of consultative sales and tailored financial solutions.
• Actively listen to clients, determine their needs and goals, and engage proactively.
• Communicate professionally, effectively, and confidently with clients in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines, and identify additional information needed.
• Demonstrate customer service skills and manage the full client experience, including problem resolution.
• Have strong written and verbal communication skills.
• Handle ambiguity and adapt to changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and possess a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive internal and external relationships.
• Learn and understand technology.
• Demonstrate professional ethics, conduct relevant regulatory due diligence, and comply with federal and state policies.
• Complete SAFE Act registration and the required background check, and maintain registration in good standing if originating residential mortgage loans.

Nice To Haves

• Experience originating loans in a retail environment and knowledge of Conventional, Jumbo, HELOC, and Government mortgage products.
• Knowledge of credit and home lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Strong time management, organization, prioritization, and multitasking skills.
• Experience with loan origination in a retail environment and knowledge of structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including MS applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze client financial needs and recommend banking and borrowing services aligned with their priorities.
• Present potential home lending solutions, submit mortgage applications, help clients gather supporting loan documentation, and keep clients updated throughout the mortgage process.
• Conduct client outreach, manage pipelines, and follow up consistently to meet client needs.
• Respond to client requests and refer clients to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to guide and coach financial center associates on delivering an exceptional client experience.
• Balance sales performance, operational risk, and client relationship care.
• Register under the SAFE Act, complete the required background check, and maintain good standing when engaged in residential mortgage loan origination.

Benefits

• Benefits eligibility
• Paid time off
• Resources and support for employees
• Formulaic incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED