Credit Solutions Advisor - Chain Bridge Road

Bank of America • McLean, IL

3d • $26 - $31 • Onsite

About The Position

The Credit Solutions Advisor originates loans for clients with residential mortgage needs and serves as the primary lending specialist working full time within a financial center. The advisor delivers First Mortgage and HELOC lending products in person or by telephone and may also provide Auto Loans, Credit Cards, and Core Banking products. The role balances sales performance, operational risk, and client relationship care.

The position may involve originating residential mortgage loans and is subject to SAFE Act registration requirements. Employees must register with the federal registry system, complete the required background check, and remain in good standing. Failure to obtain or maintain SAFE Act registration may result in disciplinary action, up to and including termination.

The role is based at the Chain Bridge Road financial center in McLean, Virginia. It is a first-shift position scheduled for 40 hours per week. The role is eligible for a formulaic incentive plan and benefits. Pay is $26.00–$30.83 per hour, with offers determined by experience, education, and skill set. Bank of America describes its workplace approach as an in-office culture, with flexibility based on role responsibilities and business needs; internal employees currently working from home may be required to work onsite if selected.

Requirements

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business, combined with a proven record in consultative sales and tailored financial solutions.
• Actively listen to clients to determine their needs and goals, and proactively engage with them.
• Communicate professionally, effectively, and confidently, including in person and over the phone.
• Use critical thinking and analyze financial and credit data to advise clients on product and pricing policies and guidelines, and gather additional required information.
• Demonstrate customer service skills and manage the full end-to-end client experience and problem resolution.
• Have strong written and verbal communication skills.
• Handle ambiguity and adapt to changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and possess a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive relationships internally and externally.
• Have the ability to learn and understand technology.
• Demonstrate professional ethics, conduct relevant regulatory due diligence, and comply with federal and state compliance policies.
• High school diploma, GED, secondary school, or equivalent.
• Register with the federal SAFE Act registry system and complete the required SAFE Act background check; maintain registration in good standing.
• Work 40 hours per week on first shift; weekend or extended hours may be needed.

Nice To Haves

• Experience originating loans in a retail environment and knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of credit and home lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing and understanding complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Strong time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
• Knowledge of loan structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including MS applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings at different stages of their life plans.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze clients’ financial needs and recommend financial services aligned with their priorities.
• Present potential home lending solutions, submit mortgage applications, help clients gather supporting loan documentation, and keep clients informed throughout the mortgage process through calls, email, and online messaging.
• Connect with clients through outreach and pipeline management, and conduct consistent follow-up to meet client needs.
• Respond to client requests and make referrals to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates on delivering an exceptional client experience.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in a formulaic incentive plan with monthly, quarterly, and/or annual incentive opportunities based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED