Financial Center Assistant Manager - Galleria Mall Financial Center

Bank of America • Henderson, NV

1d • Onsite

About The Position

The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The role oversees functions such as the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

Bank of America describes its workplace as guided by Responsible Growth and a commitment to an inclusive culture, teammate development, and physical, emotional, and financial wellness. The company supports an in-office culture for collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This role is based at the Galleria Mall Financial Center in Henderson, Nevada, and is a 40-hour-per-week, first-shift position. Weekend and/or extended-hours work may be required, and the employee may be scheduled at another financial center within a reasonable distance.

Requirements

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborate effectively, getting things done and building and nurturing strong relationships.
• Demonstrate passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Identify solutions based on client needs and resolve problems independently or involve others as needed.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
• Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Be able to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging clients and routing them appropriately, while fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support effective and cohesive financial center operations, including teller-line functioning and day-to-day policy and procedure adherence.
• Ensure directives are implemented and lead the financial center when teammates are absent.
• Interpret performance results, identify opportunities to drive success, and hold others accountable to results.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Industry-leading benefits; specific benefit offerings are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed