Financial Center Assistant Manager
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supports operational excellence, and ensures the center runs effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role manages client traffic, business results, market-level initiatives, organizational priorities, and effective execution. It also supports a world-class client experience by engaging employees in the business strategy and using management routines and coaching to drive results. The position is based at the Kent East financial center in Kent, Washington, and requires working weekends and/or extended hours as needed, potentially at another financial center within a reasonable distance.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients' financial lives.
- Confidently identify solutions for clients based on their needs and resolve problems independently or bring in others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines, act in the best interests of clients and the bank, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
- Have a high school diploma, GED, secondary school qualification, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and ensure effective execution.
- Oversee the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits-eligible role.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
