Financial Center Assistant Manager - Chain Bridge Road Financial Center
About The Position
The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center runs effectively and cohesively. The role oversees smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position is based at the Chain Bridge Road Financial Center in McLean, Virginia, and requires 40 hours per week on first shift. The role is not incentive eligible and is benefits eligible.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Collaborate effectively, getting things done and building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver experiences that improve clients' financial lives.
- Confidently identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and be comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines, act in the best interests of clients and the bank, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
- High school diploma, GED, secondary school qualification, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage clients, route them appropriately, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Oversee smooth teller-line operations and day-to-day adherence to policies and procedures.
- Ensure directives are implemented and lead the financial center when teammates are absent.
Benefits
- Industry-leading benefits.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
