Financial Center Assistant Manager - Middletown and Steelton, PA

Mid Penn Bank•Middletown, PA

26d•Onsite

About The Position

Mid Penn Bank is hiring a Dual Site Financial Center Assistant Manager to support its Middletown and Steelton, Pennsylvania locations. The role is responsible for day-to-day supervision of the team and financial center operations, while also actively contributing to sales and service. The Assistant Manager works closely with the manager to set goals and ensure that sales and performance objectives are achieved. The position oversees compliance with operating policies and procedures for transactions, cash handling, security, audits, and regulatory requirements. It also involves supporting customers with deposit accounts, consumer loans, loan closings, transactions, and referrals to other lines of business. The Assistant Manager supervises employees, manages schedules and assignments, monitors performance, and models high-quality customer service. The role requires at least two years of related work experience or specialized financial education and training. An Associate degree and Internal Supervisor Certification are preferred. The employee must be able to obtain and maintain an NMLS registration and work a flexible schedule as needed.

Requirements

A minimum of two years of related work experience or specialized financial education and training.
Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) to take applications for loans secured by residential real estate.
Ability to work a flexible schedule as required to meet operating needs.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal and communication skills.
Proficient PC skills, including working knowledge of Microsoft Word and Excel.
Knowledge of policies and procedures.
Supervisory skills sufficient to manage employees.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, manipulate objects, handle or feel, and lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.
Valid driver's license.
Must be authorized to work in the United States without current or future work visa sponsorship by Mid Penn Bank.

Nice To Haves

Internal Supervisor Certification.
An Associate degree in a related field.
Notary experience or ability to obtain notary status as needed.

Responsibilities

Oversee financial center compliance with operating policies and procedures for deposits, withdrawals, check cashing, cash handling, transactional operations, and security.
Manage financial center operations, educate staff on policies and procedures, promote sound business practices, conduct audits, and ensure regulatory and compliance requirements are followed.
Ensure the financial center has the resources needed to support customer needs, including cash and staffing.
Review work, provide guidance, and make decisions within the scope of authority.
Maintain security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.
Assist new and existing customers with financial needs, including opening and servicing deposit accounts, originating consumer loans, conducting loan closings, processing teller-line transactions as needed, and identifying opportunities to expand customer relationships.
Educate customers about products and services and make referrals and introductions to other lines of business.
Partner with the manager to establish sales and service goals and implement strategies to achieve them.
Lead by example as a top performer in sales and service goal achievement.
Supervise assigned employees, manage schedules, assign work, and monitor performance.
Model respectful conduct and ensure team members provide exceptional customer service.
Maintain the knowledge and ability to perform the essential duties assigned to all staff.
Perform supportive tasks as needed and maintain regular, predictable attendance.