Financial Center Assistant Manager - Thomasville Road Financial Center

Bank of America•Tallahassee, FL

20h•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager supports the company’s purpose of helping make financial lives better through the power of every connection. The role is responsible for managing a financial center in collaboration with senior team members, supporting operational excellence, and ensuring the center runs effectively and cohesively. This includes overseeing the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures that directives are implemented and provides leadership for the financial center when teammates are absent. The position manages client traffic and business results, fosters a world-class client experience, and supports market-level initiatives and organizational priorities. Bank of America describes an in-office culture, with role-specific flexibility based on responsibilities and business needs. The role is first shift and is listed at 40 hours per week; weekend and/or extended hours may be required, potentially at another financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively, building and nurturing strong relationships.
Demonstrates passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identifies solutions based on client needs and resolves problems independently or involves others as needed.
Communicates effectively and confidently and is comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Follows established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Able to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Able to interpret performance results, identify opportunities for success, and hold others accountable to results.
Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Oversee smooth and efficient teller-line functioning and day-to-day policy and procedure adherence.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.