Financial Center Assistant Manager - Holyoke-Lincoln Financial Center
About The Position
At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures that the center runs effectively and cohesively, including the smooth and efficient functioning of the teller line, adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic, business results, market-level initiatives, organizational priorities, and execution. It also contributes to a world-class client experience by coaching employees, engaging them on business strategy, and supporting client retention. This role is based at the Holyoke-Lincoln Financial Center in Holyoke, Massachusetts. Bank of America describes its culture as inclusive and caring, with an in-office approach intended to support collaboration, engagement, and career development.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively, building and nurturing strong relationships.
- Show passion, commitment, and drive to deliver an experience that improves clients' financial lives.
- Confidently identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and be comfortable engaging all clients.
- Learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines in daily activities, act in the best interests of clients and the bank, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
- Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
- Have a high school diploma, GED, secondary school education, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic, engage and appropriately route clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and ensure effective execution.
- Support operational excellence and the effective, cohesive functioning of the financial center, including the teller line and adherence to policies and procedures.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
