Financial Center Assistant Manager

Bank of America • Kent, WA

18d • Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures the center runs effectively and cohesively, including smooth teller-line operations, day-to-day policy and procedure adherence, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

The position is based at the Kent East financial center in Kent, Washington. It is an in-office role with a first shift schedule of 40 hours per week. Weekend and/or extended-hours work may be required, and the employee may be scheduled at another financial center within a reasonable distance. The role pays $28.69–$39.01 per hour; offers are determined by experience, education, and skill set. Compensation is a base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively, gets things done, and builds and nurtures strong relationships.
• Displays passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidently identifies solutions for clients based on their needs and resolves problems independently or brings in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follows established processes and guidelines, acts in clients’ and the bank’s best interests, and adheres to applicable laws and regulations.
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Can interpret performance results, identify opportunities to drive success, and hold others accountable to results.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial-services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support the smooth and efficient functioning of the teller line and day-to-day adherence to policies and procedures.
• Ensure directives are implemented and lead the financial center when teammates are absent.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED