Manager F and I, Hyundai

Balise Motor Sales•Springfield, MA

3d•$100,000 - $150,000•Onsite

About The Position

The Finance Manager provides exceptional customer service while helping customers and sales staff choose and close vehicle sales, and presents products that protect vehicle purchases. The role works with lenders to obtain financing approval, completes vehicle purchases and associated paperwork accurately and on time, and follows up on and collects receivables. Day-to-day issues are reported to the General Sales Manager and General Manager. The Finance Manager greets customers, presents vehicle and finance options, assists with closing deals, and helps customers select protection packages. The role submits deals electronically to lenders, enters transactions into CDK and lender approval systems, processes paperwork to meet office, state DMV, and lender requirements, and tracks receivables and funding stipulations. It also coordinates with sales staff and managers, participates in store meetings, maintains CIT and problem logs, follows up with customers about purchased products, and helps engage customers in the sales department during peak traffic.

Requirements

Effective communication skills.
Ability to manage one’s own time.
Ability to type efficiently and enter accurate information into tracking systems.
Ability to perform basic mathematical calculations.
Basic computer skills.

Responsibilities

Greet customers in a friendly and professional manner.
Present the first standard customer presentation (“pencil”) for vehicles customers are interested in buying and explain available optional finance products.
Assist in closing deals according to Balise’s sales process.
Assist sales managers with selling to support and maintain a respectable closing ratio.
Present vehicle protection products and their benefits to customers and help them choose protection packages.
Build professional relationships with lenders and obtain the best available financing for customers.
Submit deals electronically to banks using the appropriate dealer system.
Enter transactions accurately into CDK and bank approval systems, including DealerTrack, Route One, and CUDL.
Process transaction paperwork accurately and ensure it meets office, state-specific DMV, and lender requirements.
Track deal receivables and follow up on outstanding items to collect all money and satisfy bank stipulations for contract funding.
Stack and scan deals and deliver them to the office promptly.
Work with the sales team and managers to ensure transactions are accurate and meet customer expectations.
Participate in Sales Receivables, Save-a-Deal, and Store Manager meetings.
Work on and clean up CIT and problem logs daily.
Follow up with customers as a courtesy reminder about purchased products requiring customer action.
Assist the Sales Team with customer engagement in the sales department during peak traffic times.