Manager F and I, Honda

Balise Motor Sales•West Warwick, RI

3d•$100,000 - $150,000•Onsite

About The Position

The Finance Manager provides exceptional customer service while helping customers and sales staff choose and close vehicle sales and presenting products that protect vehicle purchases. The role works with lenders to obtain financing approval and completes vehicle purchases and associated paperwork accurately and on time. The Finance Manager also follows up on and collects receivables, and reports day-to-day issues to the General Sales Manager and General Manager. Performance expectations include an F&I deal average of $1,800 per copy or higher; electronic sign deals of 90% or higher; warranty penetration of 45% or higher; GAP penetration of 30% or higher; sealant penetration of 20% or higher; maintenance penetration of 25% or higher; road hazard penetration of 20% or higher; and 1.25 or more products per deal.

Requirements

Communicate effectively with others.
Ability to manage one’s own time.
Ability to type efficiently to enter accurate information into the tracking system.
Ability to perform basic mathematical calculations.
Basic computer skills.

Responsibilities

Greet customers in a friendly and professional manner.
Present the initial standard customer presentation (“pencil”) for the vehicle or vehicles customers are interested in, explaining available optional finance products.
Assist in closing deals according to the sales process set forth by Balise.
Assist sales managers with selling to support and maintain a respectable closing ratio.
Present vehicle protection packages and explain the products and their benefits to customers.
Work with lenders and build professional relationships to obtain financing for customers.
Submit deals electronically to banks using the appropriate dealer system.
Enter transactions accurately into CDK and bank approval systems, including DealerTrack, Route One, and CUDL.
Process transaction paperwork accurately and ensure it meets office, state-specific DMV, and lender requirements.
Track deal receivables and follow up on outstanding items to collect all money and satisfy bank stipulations for contract funding.
Stack and scan deals and promptly deliver them to the office.
Coordinate with sales team members and managers to complete transactions accurately and to customers’ satisfaction.
Participate in Sales Receivables, Save-a-Deal, and Store Manager meetings.
Work CIT and problem logs and clear them up daily.
Follow up with customers as a courtesy reminder regarding purchased products that require customer follow-up.
Assist the Sales Team with customer engagement in the sales department during peak traffic times.