F & I Manager

Wilmington Auto Group•Wilmington, NC

About The Position

The Finance and Insurance Manager sells financing and insurance products to customers and is responsible for achieving financial services goals and gross production objectives. The role reviews credit applications, presents extended service contracts and other owner-protection programs, evaluates the dealership’s profitability on financing arrangements, and serves as a liaison between customers and lending institutions. The manager ensures deal documentation and F&I reporting requirements are complete, maintains customer satisfaction standards, works closely with the sales team, and participates in manager meetings and required training. The position also supports a comfortable, professional work environment, maintains an organized, clean, and safe work area, follows company policies and safety rules, accurately records hours, and maintains required certifications. Duties are performed primarily in finance and insurance and sales areas, with considerable time spent on the phone and at a computer and frequent contact with customers and lending institutions. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays.

Requirements

Degree or commensurate finance experience.
Knowledge of regulations and laws governing financing in the automotive industry.
Ability to work with lenders and financial institutions.
Safe driving record and valid driver’s license.
Automobile sales representative license is required.
Commitment to exceeding customer satisfaction and enthusiasm.
Advanced knowledge of Microsoft Office products.
Advanced ability to operate the Finance and Insurance portion of a Dealer Management System.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and persuasive selling skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Knowledge of bank and insurance terminology and procedures.
Ability to review and process sales contracts and finance documents.

Nice To Haves

Knowledge of dealership finance and insurance procedures.
Prior automotive sales experience.

Responsibilities

Sell financing and insurance products to customers.
Meet financial services goals and gross production objectives.
Review customer credit applications.
Present extended service contracts and other available owner-protection programs.
Assess the dealership’s profitability on financing arrangements.
Develop and monitor guidelines for working with customers to maximize customer satisfaction.
Exemplify the company’s Core Values and help establish a comfortable, professional work environment.
Ensure deal documentation is complete using a deal checklist.
Work closely with the sales team and maintain effective employee relations.
Act as liaison between customers and lending institutions.
Ensure compliance with company F&I reporting requirements.
Attend weekly manager meetings and participate in required training.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules.
Maintain required certifications.
Perform other duties as assigned.