Finance and Insurance Manager (F&I)
About The Position
Rockwall Ford, part of Group 1 Automotive, is seeking a Finance and Insurance Manager to guide customers through dealership financing and provide an exceptional vehicle purchase experience. The role oversees customer loan origination and approval, develops lender relationships, and presents financing options and dealership products such as warranties, credit insurance, and GAP insurance. It also leads the Financial Services Department, maintains transaction documentation and financial reports, and works toward finance and insurance income, product penetration, and customer satisfaction goals. The manager is expected to conduct transactions legally and ethically and demonstrate the company’s values in interactions with customers, coworkers, and vendors.
Requirements
- Prior experience in a dealership F&I department, automotive sales, or selling financial products.
- Proficiency operating a personal computer, including Microsoft Office applications such as email, Excel, and Word.
- Ability to work independently and be self-motivated.
- Positive attitude and high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Strong attention to detail.
- Ability to work well in a process-driven environment.
- Strong verbal and written communication skills.
- High school diploma or equivalent.
- Valid driver license in the state of employment and a good driving record.
Nice To Haves
- ADP Dealer Services experience.
- College degree or experience.
Responsibilities
- Oversee dealership customer loan origination and approval.
- Establish and maintain relationships with lenders.
- Recruit, hire, and develop associates for the Financial Services Department.
- Maintain accurate monthly, quarterly, and year-end reports.
- Determine customers’ financing needs and explore payment options.
- Build positive relationships with customers while presenting products and services.
- Present warranties, credit insurance, GAP insurance, and other dealership products.
- Secure and finalize transactions legally and ethically while maintaining productivity.
- Meet monthly forecasts for finance and insurance income, penetration levels, and customer satisfaction.
- Prepare federal, state, and dealer paperwork accurately and submit it to the Accounting Department in a timely manner.
- Enhance customer satisfaction throughout the purchase experience.
- Supervise financial services associates to help ensure individual and department goals are met.
- Demonstrate company values in interactions with customers, coworkers, and vendors.
Benefits
- Health, dental, vision, life, and disability insurance.
- 401(k) plan with company match.
- Paid time off.
- Employee Stock Purchase Plan.
- Employee Vehicle Purchase Program.
- Job training and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
