Finance and Insurance (F&I) Manager

Jim Norton Ford•Broken Arrow, OK

About The Position

The Finance and Insurance (F&I) Manager helps customers finance vehicle purchases by working with lending agencies. The role also requires a deep understanding of aftermarket options and warranties available for purchase with vehicles. The manager develops and oversees finance-department processes, supports the sales department, and ensures deals are processed promptly and in compliance with applicable guidelines. The position involves working inside and outside an auto dealership, with exposure to changing temperatures and weather, moderately elevated noise, minor physical hazards, and fumes, odors, or dust. Physical demands are light to medium and include extended periods of sitting, standing, or walking, as well as occasional lifting up to 20 pounds. The Norton Family has served Oklahoma’s automotive needs since 1928 and describes opportunities for growth, training, and advancement. The company states that hiring, training, promotion, and compensation are based on competence and potential for advancement, without regard to protected characteristics.

Requirements

Excellent communication and customer service skills.
Professional appearance and strong work ethic.
Knowledge of regulatory and compliance requirements.
Ability to work in a fast-paced environment.

Nice To Haves

Prior automotive F&I experience is preferred.

Responsibilities

Develop a comprehensive menu-selling process to maximize the finance department’s profitability and product penetration.
Track the portfolio with lenders.
Review and inspect the department’s paperwork flow daily to ensure timely turnaround on all deals.
Ensure all deals comply with local, state, and federal guidelines.
Support the sales department in achieving its goals.
Demonstrate professional morals, ethics, and excellent customer service.
Work with the sales team to enforce proper selling methods.