Files & Productivity Product Manager

AllianceBernstein LP•Nashville, TN

1d•Onsite

About The Position

The Files & Productivity Product Manager joins AB’s IT Product Management team within Technology Services and Support (TSS), a global, face-to-face client-focused organization responsible for technology, end-user support, audiovisual technology, and enterprise application systems. The role partners with other IT Product Managers and liaises among business users, engineering and development teams, vendors, and service and support teams. It manages, administers, supports, and enhances AB’s files and productivity tools, including Microsoft Suite, Power Platform, and Adobe, and helps define product strategy, roadmaps, and features from conception through launch and business-as-usual support. The position serves as a product manager, business analyst, and subject matter expert for files and productivity platforms and operating systems used at AB. It coordinates projects through the system development life cycle, supports SharePoint migrations and implementations, manages product documentation and escalations, and contributes to requirements gathering, testing, product releases, support, analytics, and user adoption. The role is based in Nashville, Tennessee.

Requirements

At least 3 years of work experience in product management or business analysis supporting enterprise applications, implementing enterprise technologies, and/or delivering technological change to large enterprises.
Expert or administrative proficiency in the Microsoft 365 suite, specifically SharePoint Online.
Proficiency in the Adobe suite.
Familiarity with product and project management principles.
Strong verbal, written, and presentation skills.
Demonstrated ability to work cross-functionally with technical and non-technical stakeholders.
Strong analytical and problem-solving skills.
Proven ability to lead projects and initiatives and disseminate information internally and/or externally to stakeholders.
Well-organized, able to manage multiple priorities, and able to take a hands-on approach.
Strong business acumen, technical aptitude, and project management and documentation skills.
Experience with project management tools such as Smartsheet and JIRA.
Ability to work with developers, architects, infrastructure teams, business partners, and software vendors to document and implement system changes.
Ability to convey complex concepts simply and clearly, including technically complex IT concepts to business clients.
Excellent team player with a proven background of individual contribution.

Nice To Haves

Bachelor’s degree in Computer Science or Management Information Systems preferred.
Consulting experience with large-scale deployments and migrations for operating systems, management platforms, and Microsoft desktop products.

Responsibilities

Serve as product manager, business analyst, and subject matter expert for files and productivity management platforms and operating systems used at AB.
Perform project management duties throughout the system development life cycle, planning and executing projects collaboratively with engineering, development, and business user teams.
Plan and implement processes for SharePoint migrations, updates, and implementations to be executed by technology support staff.
Create, manage, and update end-user product materials and support documentation.
Drive problem-management escalation and resolution for workspace-related products and serve as an escalation point for product-related questions from technology staff.
Manage files and productivity technologies by coordinating and tracking ongoing management tasks and projects related to modifications and enhancements.
Create and manage project plans, track milestones, and prepare required project documentation and status reports.
Help set product vision and strategy by articulating business value and understanding the intent behind new products or releases.
Work with engineering, developers, and service providers to build or deliver appropriate solutions.
Help define product features, gather requirements from business and IT users, prepare supporting documentation such as mockups, flow diagrams, and data dictionaries, and lead teams in delivering IT solutions.
Assist with product testing and gather user feedback; capture feedback and requests and integrate them into product planning and development.
Support phased product releases and milestones, including end-user communications and preparing support and service teams with necessary information.
Support troubleshooting and problem determination and resolution, acting as second- and third-level support for incident and problem management to help maintain availability and user experience.
Work with the Service Desk and engineering teams to ensure adequate support of AB enterprise applications.
Handle multiple user issues, prioritize them by criticality, and determine which to resolve first.
Develop product-usage and KPI analytics, dashboards, and reports, and support user-adoption initiatives through training programs, reference materials, and communications.
Run cross-functional working-group and governance meetings and build effective working relationships across Technology and Operations, including with engineering and development.