Files & Productivity Product Manager

AllianceBernstein•Nashville, TN

About The Position

The Files & Productivity Product Manager joins AB’s IT Product Management Team within Technology Services and Support (TSS). The role manages, administers, supports, and enhances enterprise files and productivity tools across AB, including Microsoft 365, Power Platform, and Adobe. The position helps define product strategy, roadmaps, and features, and works with other IT Product Managers as a liaison among business users, engineering and development teams, vendors, and service and support teams. The Product Manager supports enterprise technology throughout its lifecycle, from conception and planning through release, deployment, and business-as-usual support. Responsibilities include project and product management, business analysis, requirements gathering, process improvement, documentation, testing, release coordination, incident and problem support, usage analytics, and user adoption. The role is based in Nashville, Tennessee.

Requirements

3+ years of work experience in product management or business analysis supporting enterprise applications, and/or implementing enterprise technologies and delivering technological change to large enterprises.
Expert or administrative proficiency in Microsoft 365, specifically SharePoint Online.
Proficiency in the Adobe suite.
Familiarity with product and project management principles.
Strong verbal, written, and presentation skills.
Demonstrated ability to work cross-functionally with technical and non-technical stakeholders.
Strong analytical and problem-solving skills.
Proven ability to lead projects and initiatives and disseminate information to internal and/or external stakeholders.
Well-organized, with the ability to manage multiple priorities using a hands-on approach.
Strong business acumen, technical aptitude, and project management and documentation skills.
Versed in project management tools such as Smartsheet and JIRA.
Ability to work with technical teams, business partners, and software vendors to document and implement system changes.
Ability to explain complex concepts simply and communicate technically complex IT concepts to business clients.
Excellent team player with a proven background of individual contribution.

Nice To Haves

Bachelor’s degree in Computer Science or Management Information Systems is preferred.
Consulting experience with large-scale deployments and migrations for operating systems, management platforms, and Microsoft desktop products.

Responsibilities

Serve as product manager, business analyst, and subject matter expert for files and productivity management platforms and operating systems used at AB.
Perform project management duties across the System Development Life Cycle (SDLC), planning and executing projects with engineering, development, and business user teams.
Plan processes for SharePoint migrations, updates, and implementations to be carried out by technology support staff.
Create, manage, and update end-user product materials and support documentation.
Drive problem-management escalation and resolution for workspace-related products and serve as an escalation point for product questions from technology staff.
Coordinate and track activities related to the ongoing management, modification, and enhancement of files and productivity technologies; manage project plans, milestones, documentation, and status reporting.
Help define product vision and strategy by articulating business value and understanding the intent behind products and releases; work with engineering, developers, and service providers on solutions.
Define product features and lead teams, including gathering business and IT requirements and preparing supporting materials such as mockups, flow diagrams, and data dictionaries.
Assist with product testing, gather user feedback, and incorporate feedback and requests into product planning and development.
Coordinate product releases, phases, and milestones, including end-user communications and preparation of support and service teams.
Support troubleshooting and high availability of enterprise technology by assisting with problem determination and resolution and providing second- and third-level incident and problem-management support.
Work with the Service Desk and engineering teams to support enterprise applications; handle multiple user issues and prioritize them by criticality.
Develop usage analytics, KPIs, dashboards, and reports, and support user-adoption initiatives through training programs, reference materials, and communications.
Lead cross-functional working groups and governance meetings and build effective working relationships across Technology and Operations, including engineering and development.