Field Training Manager

Heyday Skincare Corporate•New York, NY

About The Position

The Studio Training Manager is a high-performing operator who leads a full-scale Heyday studio while partnering with the Education team to develop future Studio Managers. The role owns day-to-day operations at the home studio and has additional responsibilities for training incoming Studio Managers, supporting leadership onboarding, and facilitating quarterly workshops to strengthen studio performance and team growth across the company. The role has a dotted-line relationship to Education and partners on leadership training, readiness, and operational excellence, while reporting directly to Studio Operations. The position combines leadership training and onboarding with team development, staffing, client service, and full studio business and operational management. The manager cultivates a team of more than 25 members, oversees front- and back-of-house operations, manages the studio’s P&L within their scope, and works to meet or exceed forecasts and business objectives. Compensation is $73,000–$83,000 per year, with monthly bonus potential. Benefits for full-time employees include medical, dental, and vision options and paid time off. Other listed benefits include paid sick time, discounted facials and products, and Friends & Family service discounts.

Responsibilities

Own or co-own Manager Onboarding Week for new Studio Managers, including studio shadowing, leadership coaching, operations training, and hospitality and client experience standards.
Provide structured feedback to the Education team about candidate strengths, risks, and development opportunities.
Keep the home studio a model environment for fleet-wide training rollouts and ensure training content is consistently applied in studio operations.
Identify operational or behavioral gaps and share trends with Education for curriculum or process refinement.
Assist with piloting or refining operational training initiatives.
Cultivate and nurture a team of more than 25 members, fostering responsibility and achievement.
Deliver high-level service and hospitality to internal and external clients.
Oversee day-to-day front-of-house and back-of-house operations.
Build and maintain relationships with employees, clients, and the local community; celebrate team accomplishments and express gratitude.
Identify and develop high-potential employees, building a talent pool across roles.
Recruit, onboard, develop, and train employees in roles ranging from Shop Attendants and Hosts to Client Experience Leads, Assistant Managers, and Managers.
Collaborate with the Shop Educator and/or Regional Educator on Skin Therapist recruitment, training, onboarding, and Friends & Family events.
Provide real-time developmental feedback and coaching to help employees establish and surpass goals.
Own the shop’s P&L within the role’s scope, managing revenue and expenses.
Analyze KPI dashboards and create action plans involving scheduling optimization, revenue-driving behaviors, and membership conversion to meet or exceed shop forecasts and Core Four business objectives.
Oversee timely and accurate payroll submissions and manage scheduled versus actual hours.
Manage inventory accurately and on time, and implement loss-prevention measures.
Collaborate with Marketing on client acquisition and retention strategies, including local grassroots marketing and business partnerships.
Develop and oversee employee schedules and time-off reporting.
Facilitate quarterly workshops to support studio performance and team growth across the fleet.