Field Training Manager

Central States•Springdale, AR

About The Position

The Field Training Manager serves as the central leader for educating sales teams, customers, and contractors on metal-roofing products and installation practices. The role drives engagement, enhances team proficiency, and strengthens customer satisfaction by coordinating training events, providing expert technical guidance, supporting quality assurance, and representing the company at industry events and trade shows. The position includes supervisory responsibilities and may require up to 75% travel, depending on business needs. Work is performed in office, construction, and manufacturing environments, including visits to operational sites. The role combines sedentary and active tasks and may involve loud, non-temperature-controlled environments, outdoor weather, machinery, moving objects, and vehicles. Appropriate PPE is required in designated production or operational areas. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions. Central States Manufacturing, Inc. is an employee-owned company. Employees receive an annual allocation of company stock. The company also describes its values as “Own It,” “Can Do,” and “Act in Love,” emphasizing commitment, teamwork, continuous improvement, and treating others with respect and kindness.

Requirements

High school diploma or equivalent.
At least 5 years of experience in roofing, construction, or a related technical field.
Proven experience delivering training, technical instruction, or product knowledge.
Ability to travel up to 75%, depending on business needs.
Ability to perform the physical activities described, including standing, walking, driving, climbing, bending, reaching, and occasional lifting of items weighing up to 50 pounds.

Nice To Haves

Bachelor’s degree in Construction Management, Engineering, Business Administration, or a related field.
Relevant certifications or training in metal roofing systems, construction, or adult learning methodologies.
Experience supporting or leading field-based customer training or technical service programs.

Responsibilities

Develop and deliver training programs for sales teams and customers covering metal roofing products, applications, and installation best practices.
Plan and execute customer-focused events, including New Customer Training Days and Customer Appreciation Days.
Design and maintain training materials, manuals, and presentations in conjunction with Marketing.
Provide timely, accurate troubleshooting and support for product-related inquiries and installation requests from customers and internal teams.
Partner with the Quality team to investigate and resolve product-related claims and provide feedback to improve quality and performance.
Represent the company at trade shows, conferences, and industry events by demonstrating product installation, sharing expertise, and identifying training opportunities.
Collaborate with Sales and Marketing to align training content and materials with business objectives, customer needs, and brand messaging.
Maintain current expertise on metal roofing systems, industry standards, and emerging trends to improve training content and delivery.
Deliver training that improves sales team confidence and customer satisfaction.
Demonstrate product knowledge through training outcomes and assessments.
Resolve product or installation issues efficiently to improve customer experience and reduce repeat claims.
Represent the company professionally and expertly at customer events and trade shows.
Demonstrate adaptability, a strong work ethic, and the company’s stated values.
Perform other duties and activities as required; duties may change with or without notice.

Benefits

Employee ownership through an annual allocation of company stock (ESOP).
401(k).
Education assistance up to $5,250 per year.
Profit-sharing bonus or Own It bonus.
Medical insurance.
Dental insurance.
Vision insurance.
Holiday pay.
Paid time off, including time to support a cause in the community.
Employee Assistance Program offering confidential emotional support, work and lifestyle support, legal guidance, financial resources, and digital support.
Care Guides to help employees navigate the healthcare system.
Employer-paid life insurance equal to 1.5 times annual salary.
Wellness program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-term disability.
Employer-paid long-term disability.
Performance-based merit increases.
SHINE program offering employee financial assistance and dependent scholarships.