Field Training Manager

Central States•Tontitown, AR

About The Position

The Field Training Manager serves as the central leader for educating sales teams, customers, and contractors on metal-roofing products and installation practices. The role drives engagement, improves team proficiency, and strengthens customer satisfaction by coordinating training events, providing technical guidance, supporting quality assurance, and representing the company at industry events and trade shows. The position includes supervisory responsibilities and may require up to 75% travel, depending on business needs. Travel may include company locations, client sites, training, and industry events; the amount of travel may change. The work takes place in office, construction, and manufacturing environments. It combines sedentary and active tasks, and may involve visiting operational sites and interacting with production equipment or machinery. The role may encounter loud, non-temperature-controlled environments, outdoor weather, moving objects, and vehicles. Appropriate PPE must be worn in designated production or operational areas. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Requirements

High school diploma or equivalent.
At least 5 years of experience in roofing, construction, or a related technical field.
Proven experience delivering training, technical instruction, or product knowledge.
Ability to travel as required; travel may reach up to 75% depending on business needs.
Ability to perform the described physical activities, including regular standing, walking, driving, climbing, and tasks involving reaching, pushing, pulling, grasping, kneeling, crouching, twisting, and bending; occasional lifting of items up to 50 pounds.
Wear appropriate personal protective equipment as required in designated production or operational areas.

Nice To Haves

Bachelor’s degree in Construction Management, Engineering, Business Administration, or a related field.
Relevant certifications or training in metal roofing systems, construction, or adult learning methodologies.
Experience supporting or leading field-based customer training or technical service programs.

Responsibilities

Develop and deliver training programs for sales teams and customers covering metal roofing products, applications, and installation best practices.
Plan and execute customer-focused events, including New Customer Training Days and Customer Appreciation Days.
Design and maintain training materials, manuals, and presentations in collaboration with Marketing.
Serve as the primary resource for product inquiries and installation troubleshooting, providing timely and accurate support to customers and internal teams.
Partner with the Quality team to investigate and resolve product-related claims and provide feedback to improve quality and performance.
Represent the company at trade shows, conferences, and industry events by conducting product installation demonstrations, sharing expertise, and identifying training opportunities.
Collaborate with Sales and Marketing to align training content and materials with business objectives, customer needs, and brand messaging.
Maintain current expertise in metal roofing systems, industry standards, and emerging trends to improve training content and delivery.
Perform supervisory responsibilities.
Travel to company locations, client sites, training, or industry events as business needs require.

Benefits

Employee ownership through an ESOP, including an annual allocation of company stock.
401(k).
Education assistance of up to $5,250 each year.
Profit-sharing bonus or Own It bonus.
Medical insurance.
Dental insurance.
Vision insurance.
Holiday pay.
Paid time off, including paid time to support a community cause.
Employee Assistance Program with emotional, work and lifestyle, legal, financial, and digital support.
Care Guides to help employees navigate the healthcare system.
Employer-paid life insurance equal to 1.5 times annual salary.
Wellness Program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-term disability.
Employer-paid long-term disability.
Performance-based merit increases.
SHINE program offering employee financial assistance and dependent scholarships.