Field Training Manager
About The Position
The Studio Training Manager is a high-performing operator who leads a full-scale Heyday studio while partnering with the Education (EDU) team to develop the next generation of Studio Managers. The role owns day-to-day operations for its home studio and takes on additional responsibilities, including training incoming Studio Managers, supporting leadership onboarding, and facilitating quarterly workshops to strengthen studio performance and team growth across the fleet. The position has a dotted-line relationship to Education and partners on leadership training, readiness, and operational excellence, while reporting directly to Studio Operations. The role includes managing a team of more than 25 members; recruiting, onboarding, developing, and training employees; overseeing studio operations and client service; managing the studio’s P&L within the role’s scope; analyzing KPIs and implementing action plans; handling payroll, inventory, loss prevention, scheduling, and time-off reporting; and collaborating on local marketing and business partnerships.
Responsibilities
- Own or co-own Manager Onboarding Week for new Studio Managers, including studio shadowing, leadership coaching, operations training, and hospitality and client experience standards.
- Provide structured feedback to the Education team about candidate strengths, risks, and developmental opportunities.
- Ensure the home studio is a model environment for fleet-wide training rollouts and translate training content into consistent operational behaviors.
- Identify operational or behavioral gaps and share trends with the Education team to support curriculum or process refinement.
- Assist with piloting or refining operational training initiatives.
- Cultivate and nurture a team of more than 25 members and foster responsibility and achievement.
- Deliver high-level service and hospitality to internal and external clients.
- Oversee day-to-day front-of-house and back-of-house operations.
- Build and maintain relationships with employees, clients, and the local community; celebrate team successes and express gratitude.
- Identify and develop high-potential employees to build a talent pool across roles.
- Recruit, onboard, develop, and train employees across roles including Shop Attendants, Hosts, Client Experience Leads, Assistant Managers, and Managers.
- Collaborate with Shop Educators and/or Regional Educators on Skin Therapist recruitment, training, onboarding, and Friends & Family events.
- Provide real-time developmental feedback and coaching to employees to establish and surpass goals.
- Own the shop’s P&L within the role’s scope, boosting revenue and managing expenses.
- Analyze KPI dashboards and develop strategic action plans, including scheduling optimization, revenue-driving behaviors, and membership conversion, to meet or exceed forecasts and Core Four business objectives.
- Supervise and complete accurate, timely payroll submissions while managing scheduled versus actual hours.
- Manage inventory accurately and on time and implement loss-prevention measures.
- Collaborate with Marketing on client acquisition and retention strategies through local grassroots marketing and business partnerships.
- Develop and oversee employee schedules and time-off reporting.
- Report directly to Studio Operations and partner with Education through a dotted-line relationship.
Benefits
- Competitive salary with monthly bonus potential
- $5 facials
- Friends & Family discount on services
- 35% product discount
- Paid sick time
- Medical, dental, and vision benefit options for full-time employees
- Paid time off for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
